SaviourOps

Legal

Privacy Policy

Last updated: April 2025

SaviourOps, Inc. (“SaviourOps,” “we,” “us,” or “our”) operates the saviourops.com website and the SaviourOps observability platform. This Privacy Policy explains what data we collect, why we collect it, and how we handle it. We believe trust is built through clarity — not legalese.

What we collect

Account information

When you sign up, we collect your name, email address, and (if applicable) your company name. This is the minimum we need to create and manage your account, send you service communications, and provide support.

Telemetry data you send us

If you use our cloud-hosted ingestion endpoints, your application’s logs, traces, and metrics are transmitted to and stored on our infrastructure. This data belongs to you — we process it solely to provide the observability service and never use it for advertising, model training, or any purpose other than operating your account. Self-hosted deployments never transmit telemetry data to us.

Usage analytics

We collect anonymous, aggregated page-view data on saviourops.com to understand which content is useful. This data is not linked to any individual user or account. No fingerprinting or cross-site tracking is performed.

Support communications

When you contact us by email or through our support channels, we retain the contents of those communications to resolve your issue and improve our service.

How we use your data

  • —Providing the service. We use your account and telemetry data exclusively to run SaviourOps for you — processing signals, triggering alerts, and displaying dashboards.
  • —Improving the service. Aggregate, anonymized usage patterns help us prioritize features and fix bugs. We never analyze your telemetry content for this purpose.
  • —Support. We use your communications to respond to your requests and, with your permission, to share relevant documentation or guides.
  • —Product updates. We may send you emails about new features, security notices, or major changes. You can opt out of non-essential product emails at any time by clicking “unsubscribe” or emailing privacy@saviourops.com. Security and billing notices cannot be opted out of while your account is active.

Data retention

Account dataRetained until you delete your account. After deletion, data is purged within 30 days.
Telemetry (logs, traces, metrics)Per your plan: 7 days on free tier, up to 30 days on paid plans. Configurable retention extensions are available on Pro and Enterprise.
Anonymous usage analyticsAggregated data retained for 2 years, then deleted. No individual user records are kept.
Support communicationsRetained for 3 years from the date of last contact to allow continuity of support history.

Third-party subprocessors

We share data with a small set of subprocessors necessary to operate the service. We do not sell your data to any third party, ever.

Stripe

Payment processing. Stripe handles all billing data. We do not store your full card details. Stripe is PCI-DSS Level 1 certified.

Cloudflare

CDN, DDoS mitigation, and DNS. Network traffic to saviourops.com passes through Cloudflare’s edge. Cloudflare may log request metadata (IP, headers) subject to their privacy policy.

Amazon Web Services (AWS)

Primary cloud infrastructure. Servers, object storage, and managed databases reside in AWS data centers in us-east-1 (Virginia). AWS is SOC 2 Type II and ISO 27001 certified.

Your rights

Regardless of where you are located, you have the right to:

  • —Access. Request a copy of the personal data we hold about you.
  • —Deletion. Ask us to delete your account and associated personal data. We will comply within 30 days, subject to legal retention obligations.
  • —Portability. Request an export of your telemetry data and account information in a machine-readable format (JSON or CSV).
  • —Correction. Update or correct inaccurate account information via your account settings or by contacting us.
  • —Objection. Opt out of non-essential communications at any time.

To exercise any of these rights, email privacy@saviourops.com. We will respond within 30 days.

Cookies

We use a minimal set of cookies:

  • —Session cookies. Required to keep you logged into the dashboard. These expire when you close your browser or after 7 days of inactivity. They cannot be disabled without breaking authentication.
  • —Optional analytics cookies. Anonymous page-view tracking on the marketing site. These are only set if you accept the cookie banner. Rejecting them has no effect on the product.

We do not use advertising cookies, third-party tracking pixels, or any cookies that persist data across domains.

Contact us

Questions, concerns, or requests relating to this Privacy Policy should be sent to privacy@saviourops.com. We take privacy seriously and aim to respond within two business days.

We may update this policy periodically. We will notify registered users by email of any material changes at least 14 days before they take effect.