Terms of Service

Service description

SaviourOps provides an AI-powered observability and incident management platform available in two deployment modes:

• —Cloud (SaaS). Hosted on SaviourOps infrastructure. You send telemetry to our ingestion endpoints and we store, process, and serve it back to you via dashboards and the API.
• —Enterprise BYOC. On request, Enterprise customers can run the SaviourOps data plane inside their own cloud account (Bring Your Own Cloud). Contact sales for eligibility and deployment terms.

The platform supports ingestion via eBPF zero-instrumentation agents and the OpenTelemetry (OTLP) protocol. Features include log management, distributed tracing, metrics, AI-assisted root cause analysis, on-call scheduling, and alert routing.

Acceptable use

You may use SaviourOps for any lawful purpose consistent with these Terms. You agree not to:

• —Use the service to store, transmit, or process data in violation of applicable law or third-party rights.
• —Attempt to gain unauthorized access to the service, other accounts, or related systems.
• —Introduce malicious code, conduct denial-of-service attacks, or otherwise interfere with service integrity.
• —Resell or sublicense the service without a written agreement with SaviourOps.
• —Use the service to send unsolicited messages or conduct spam campaigns.
• —Reverse-engineer, decompile, or extract proprietary components of the SaviourOps platform or agents.

You own your data. All telemetry data, alert configurations, dashboard definitions, and runbooks you create in SaviourOps remain your property. Granting us access to your data does not transfer ownership or grant us any rights beyond what is necessary to operate the service.

Free tier

SaviourOps offers a free tier with the following limits:

We reserve the right to adjust free tier limits with 30 days’ notice. We will not retroactively delete data within an active billing period.

Paid plans and billing

• —Pay-as-you-go billing. Beyond the 3 GB/month free tier, usage is billed at $0.30 per GB ingested, measured after normalization. Usage is metered continuously and billed at the end of each calendar month. Enterprise plans are custom-priced.
• —Payment. Payments are processed via Stripe. By adding a payment method, you authorize SaviourOps to charge that method for all usage incurred during each billing cycle.
• —Cancellation. You may cancel your paid plan at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain access to the service until that date.
• —No refunds on partial months. Fees for partial billing periods are not refunded. If you cancel mid-month, you will be charged for the full calendar month’s usage through cancellation date.
• —Taxes. Prices are exclusive of applicable taxes. Where required by law, GST/VAT/sales tax will be added to your invoice.

Uptime and SLA

SaviourOps targets the following monthly uptime for the cloud ingestion and query APIs:

SLA credits are issued as account credits equal to 10% of your monthly invoice for each percentage point of uptime below the target, up to 50% of that month’s invoice. Credits must be requested within 30 days of the incident. Scheduled maintenance windows (announced 48 hours in advance) are excluded from uptime calculations.

Intellectual property

Platform. The SaviourOps platform, its UI, AI models, and proprietary algorithms are owned by SaviourOps, Inc. or its licensors. The open-source components of the platform are licensed under their respective open-source licenses (primarily Apache 2.0), available at github.com/pavansh/saviour.

Your data. You retain full ownership of all telemetry data, dashboards, alert rules, runbooks, and any other content you create or ingest into SaviourOps. We claim no intellectual property rights in your data.

Limitation of liability

To the maximum extent permitted by applicable law:

• —SaviourOps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if advised of the possibility of such damages.
• —Our total aggregate liability to you for any claims arising out of or related to these Terms or the service shall not exceed the greater of (a) the total fees paid by you in the twelve months immediately preceding the claim, or (b) $1,000 USD.
• —The service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.

Termination

• —By you. You may terminate your account at any time. For paid accounts, service continues until the end of the current billing period.
• —By us. We may suspend or terminate accounts that violate these Terms, with reasonable notice where possible. For material violations (e.g., abuse, security threats), termination may be immediate.
• —Notice period. For terminations not caused by your breach, we will provide at least 30 days’ written notice before terminating a paid account.
• —Data export. Upon termination notice, you have 30 days to export your data via the API or the account settings export tool. After that window, data will be deleted per our retention policy.

Contact

Questions about these Terms should be directed to legal@saviourops.com. These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes will be resolved by binding arbitration in Bengaluru, India.